Terms of Service

1. Scope

These Terms apply to the HVACatch phone assistant service for heating, ventilation and air conditioning (HVAC) contractors, provided by Kart, Hägendorf, Switzerland (“we”).

2. The service

For as long as your subscription runs, the service includes:

• Phone assistant: calls you forward to your assistant number are answered by a digital assistant with your company name. It tells callers that it is a digital assistant and that the call is recorded, asks for their name, address, issue, urgency and callback number, and ends the call.
• Call summaries: after each call you get the details by email. Calls the assistant considers urgent are flagged. Each summary contains a link to the recording, valid for 14 days.
• Answering questions: the assistant answers general questions about your company, such as hours, service area, service call fee or financing, based only on the information you give us.
• Appointment booking: if you connect your calendar through Cal.com, the assistant checks free times and books appointments, such as tune-ups or estimates, only within the availability you set there. It cannot cancel or move existing appointments. Without a connected calendar, it sends you booking requests to confirm.
• After-hours mode if you choose to forward calls in the evening and on weekends.
• Setup and ongoing tweaks to greeting, questions and wording, requested by email.

The assistant does not give binding quotes, promise arrival times or guarantees, and does not replace emergency services. Prices it mentions are the ones you provide and are for information only. Its answers are generated automatically and may contain mistakes. You remain responsible for calling customers back.

3. Your responsibilities

You set up call forwarding on your phone and keep the information we use for answers (prices, hours, service area, availability) up to date. You are responsible for using the service in line with the laws that apply to you, including laws on call recording and on contacting customers. If you ask us to change the call disclosure, you are responsible for that change.

4. Minutes

1,000 assistant call minutes per billing month are included. Minutes are counted per started minute and do not roll over. Additional minutes cost $0.40 per minute and are charged after the end of the billing month.

5. Price and payment

The price is $497 per month. There is no setup fee. The monthly price is charged in advance via Stripe, starting on the day you subscribe. Additional minutes are charged to the same payment method.

6. Term and cancellation

There is no minimum term. You can cancel by email at any time, effective at the end of the current paid month. After that, the assistant number stops answering. Payments already made are not refunded, except under the guarantee (section 7).

7. Guarantee

• Live in 7 days: if your assistant is not live within 7 days after we have received your completed setup form, we refund your first monthly payment in full. Send us an email within 14 days after the first payment to claim it. The 7 days are extended by any time we wait for information from you.
• Sounds like your business: we adjust the assistant based on your feedback until you are happy with it, within the scope of the service. This part does not include a refund.

8. Availability

We rely on third-party providers for voice, phone and email services. We do our best to keep the service running but cannot guarantee uninterrupted availability.

9. Liability

To the extent permitted by law, we are liable only for damages caused intentionally or through gross negligence. We do not guarantee a specific number of calls, jobs or revenue, and we are not liable for missed or incorrectly captured calls.

10. Data protection

Personal data is processed as described in the Privacy Policy.

11. Final provisions

Swiss law applies. If any provision of these Terms is invalid, the remaining provisions stay in effect. As far as legally permissible, the place of jurisdiction is the registered office of the provider.