Privacy Policy

This Privacy Policy explains how HVACatch (operated by Kart, Hägendorf, Switzerland) collects and uses personal data when you visit this website, request a demo, become a customer, or call a business that uses our phone assistant.

Data we collect

• Demo requests: company name, your name, email, optionally phone number, website and how many calls you miss. We use it only to set up and send you your demo. If you don’t become a customer, we delete it within 6 months.
• Customers: company and contact details, the email address that receives the call summaries, information about your services and service area, and billing details (handled by Stripe).
• Callers of our customers: when a call is forwarded to the assistant, we process the caller’s phone number, the recording and transcript of the call and the details the caller gives (for example name, address, issue, urgency, callback number and, if booked, the appointment).
• Website usage: IP address, browser and device information, and, if enabled, Meta Pixel data.

Purpose

• Answering forwarded calls, answering callers’ questions, booking appointments and sending the summary to our customer by email
• Setting up demos and the service
• Communicating with you by email or phone about your demo or account
• Payment processing
• Measuring and improving our advertising and services
• Meeting legal obligations

Call disclosure and recording

At the start of every call the assistant says that it is a digital assistant and that the call is recorded. Callers who don’t agree can hang up at any time.

Service providers

We use the following providers to run the service. They process data on our behalf:

• ElevenLabs (voice assistant, speech and transcripts) with an AI language model provider such as OpenAI or Google
• Twilio (phone numbers and calls)
• n8n (automation that creates and sends the summaries)
• Our email provider (sending email summaries)
• Cal.com (scheduling, only if you connect a calendar for booking) and the calendar you connect there, such as Google, Microsoft Outlook or Apple iCloud
• Stripe (payments), see stripe.com/privacy
• Meta (Meta Pixel for advertising measurement, if enabled)
• Our website host

Some of these providers process data in the United States or other countries.

Email

We send call summaries, reminders and a monthly report to the email address you give us for that purpose. We do not send marketing text messages. We do not sell or share your contact details with third parties for their marketing.

Retention

• Call recordings and transcripts: deleted after 30 days
• Recording links in email summaries: expire after 14 days
• Automation logs: deleted after 7 days
• Call list used for callback reminders and the monthly report: deleted after 62 days
• Demo requests: deleted within 6 months if you don’t become a customer
• Customer and billing records: as long as required by law

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal data, to object to or restrict processing, and to withdraw consent. We do not sell personal data. To make a request, email us at denizkart03@gmail.com.

Changes

We may update this Privacy Policy. The current version is always on this page.